Unexpected Support

Myke's 'blob.

Unexpected Support Thu, May 15. 2008

<Myke> The funniest thing just happened.
<Myke> I'm fiddling with this new RAID chassis right?
<Myke> and as any good sysadmin/security admin does, I check for updated firmware
<Myke> "JetStor SATA 405U serial numbers are not supported by this applet."
<Myke> Alright. It says to call support, so I do
<Myke> Me: I just picked up a 405U, and I'm trying to check for updated firmware - but I can't register thru the site!
<Myke> Support: Is this Server North?
<Myke> Me: !
<Myke> Me: ... Yes...
<PsychoI3oy> haha
<Myke> Support: Yeah - I updated the firmware on it before we shipped it.
<Myke> Me: drr...
<PsychoI3oy> awesome support
<Myke> Support: We always do that
<Myke> Me: That's awesome, but for all I knew, it'd sat on a shelf for three years
<Myke> Support: No no. Always updated.
<Myke> Support: Actually, in 10 years, you're the first person to ask for firmware RIGHT AWAY on a new unit.
<Myke> Me: C'mon
<Myke> Support: Yup, nobody has ever checked right away... ever.
Posted by Mike Geiger in Stories, Tech Comments: (0) Trackback: (1)

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Wrist Supoort
In another unexpected round of good customer service, the inventor of my latest wrist brace, Jeff from Allsport Dynamics just phoned me to say thanks for buying his product and to see how I was doing. Said to let him know if I needed anything, and thanks Comment (1)
Weblog: Myke's 'blob.
Tracked: Feb 11, 11:20

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