Unexpected Support

Myke's 'blob.

Unexpected Support Thu, May 15. 2008

<Myke> The funniest thing just happened.
<Myke> I'm fiddling with this new RAID chassis right?
<Myke> and as any good sysadmin/security admin does, I check for updated firmware
<Myke> "JetStor SATA 405U serial numbers are not supported by this applet."
<Myke> Alright. It says to call support, so I do
<Myke> Me: I just picked up a 405U, and I'm trying to check for updated firmware - but I can't register thru the site!
<Myke> Support: Is this Server North?
<Myke> Me: !
<Myke> Me: ... Yes...
<PsychoI3oy> haha
<Myke> Support: Yeah - I updated the firmware on it before we shipped it.
<Myke> Me: drr...
<PsychoI3oy> awesome support
<Myke> Support: We always do that
<Myke> Me: That's awesome, but for all I knew, it'd sat on a shelf for three years
<Myke> Support: No no. Always updated.
<Myke> Support: Actually, in 10 years, you're the first person to ask for firmware RIGHT AWAY on a new unit.
<Myke> Me: C'mon
<Myke> Support: Yup, nobody has ever checked right away... ever.
Posted by Mike Geiger in Stories, Tech Comments: (0) Trackbacks: (0)

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